AVdW
Andre Van der Wal
1 reviews | Active since Nov 2011
23 Nov 2017, 12:28
"Prove that your internet is slow"
We've been having connectivity issues since last night. Numerous phone calls to you guys about the issue with promises of calling us back ended with a response from you that we should plug an ethernet cable into the device and "prove that or internet is slow"
1. Take a lesson in customer service 2. In a household with two MacBooks, just how am I suppose to use an Ethernet cable 3. FIX IT since we are paying for it
After all this time and nothing has changed. The only way to get anything out of you guys is to first complain on HelloPeter. Ridiculous.
Helpful (0)
Replies (1)0
Replies (1)
SADV's replyOfficial
08 Jan 2019, 08:49Hi Andre, we are sorry to hear that your complaint was not handled correctly. We have conducted comprehensive training over the past few months to ensure that these issues do not occur again. We trust that your speed issues have since been resolved and hope that there were no further issues with your line.
SADV's reply08 Jan 2019, 08:49
Official
Hi Andre, we are sorry to hear that your complaint was not handled correctly. We have conducted comprehensive training over the past few months to ensure that these issues do not occur again. We trust that your speed issues have since been resolved and hope that there were no further issues with your line.