MN
Mzwandile N
1 reviews | Active since Aug 2014
11 Oct 2021, 17:32
Poor Services: Cancellation Request Not Attended
I've been trying to cancel my subscription for Home Fibre with this company without success. I've tried to email their cancellation department and also called them to finalise the cancellation without success. I've never experience such a poor customer services and I guess they will deduct the next month's premium off my account even though they never provided a service for it. STAY AWAY FROM SA DIGITAL VILLAGES
Helpful (0)
Replies (2)0
Replies (2)
SADV's replyOfficial
13 Oct 2021, 15:23Good day Mzwandile
Thank you for taking your time and write to us
Please note our retentions team will contact you and assist with the request
Thank you
Thank you for taking your time and write to us
Please note our retentions team will contact you and assist with the request
Thank you
Best regards,
SADV's reply13 Oct 2021, 15:23
Official
Good day Mzwandile
Thank you for taking your time and write to us
Please note our retentions team will contact you and assist with the request
Thank you
Thank you for taking your time and write to us
Please note our retentions team will contact you and assist with the request
Thank you
Best regards,
MN
Mzwandile N's updateReviewer Update
30 Nov 2021, 07:36The SADV consultant contacted me and informed me (via email) that my account will be cancelled effective on 31 October 2021. However, the debit order still went through on 2 November 2021. Why am I being charged after cancellation of the account...SADV is a ****
MN
Mzwandile N's update30 Nov 2021, 07:36
Reviewer Update
The SADV consultant contacted me and informed me (via email) that my account will be cancelled effective on 31 October 2021. However, the debit order still went through on 2 November 2021. Why am I being charged after cancellation of the account...SADV is a ****