Poor services

I have filed a complaint on Tuesday morning about my wifi cord was accidentally cut off The ****n agent are busy sending me reference numbers and no Technicians have arrived to resolve the issue it been 3 days goin on the 4th day now still no response ****in poor service. SADV are quick to cut off your internet right on time when it time to pay but when they have to deliver it dololo and I will love to ****in cancel 92 hours no connection and I have payed