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Nicola A
1 reviews | Active since Jan 2020
21 Jul 2020, 11:25
Poor service - slow responses
Takes forever for the phones to be answered, once can hold up to an hour for support to answer.
After a long battle of receiving dissatisfactory service, send an email to support and accounts and to every email address I could find online, I was requesting for someone to cancel all services and reach me by 20th July - not even a response from anyone to date, not a phone call or an email....
Very poor service all round.
Helpful (0)
Replies (2)0
Replies (2)
SADV's replyOfficial
21 Jul 2020, 23:54Hi, Nicola. I'm sorry for the poor feedback you've received from our teams.
I'm struggling to locate your requests on our system, as well as your account details.
Would you still like to cancel your service or is there something I could possibly assist with?
I'm struggling to locate your requests on our system, as well as your account details.
Would you still like to cancel your service or is there something I could possibly assist with?
SADV's reply21 Jul 2020, 23:54
Official
Hi, Nicola. I'm sorry for the poor feedback you've received from our teams.
I'm struggling to locate your requests on our system, as well as your account details.
Would you still like to cancel your service or is there something I could possibly assist with?
I'm struggling to locate your requests on our system, as well as your account details.
Would you still like to cancel your service or is there something I could possibly assist with?
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Nicola A's updateReviewer Update
22 Jan 2021, 16:29Our Account manager left, no handover to anyone new to notify us. I tried to call yesterday as we had a support issue, your entire telephony system was down. Half a year later, our credit has STILL not being passed. So thank you, but we will definitely be leaving SADV, please review all the comments and feedback on social media, lack of accountability is the general complaint.
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Nicola A's update22 Jan 2021, 16:29
Reviewer Update
Our Account manager left, no handover to anyone new to notify us. I tried to call yesterday as we had a support issue, your entire telephony system was down. Half a year later, our credit has STILL not being passed. So thank you, but we will definitely be leaving SADV, please review all the comments and feedback on social media, lack of accountability is the general complaint.