Poor Service SADV

This is the worst service I have received in regards to customer service.

I upgraded my package, had internet for about 2 minutes, after that I never heard from my internet connection for over 50hrs, I logged 3 incidents no feedback on any of them mind you, you wait between 24-48 hrs to get an agent on what'sapp. They said my query has to be referred to VUMA why I don't know becuase I just increased my speed. Non could give me the reason why it had to be reffered to them Lastly they said they will attend to my query in 24-48hrs but it's over 50 hrs no email no correspondence. My neighbor lost her connection, no email was send to advice on large scale outage. Both SADV and Vuma do not communicate with their customers to advise on connectivity issues you need to go heaven and earth just to get a response. I decided to cancel the subscription purely on poor communication, infracture and lack of knowledge of services rendered.