Poor Service from SADV

To say dealing with SADV is the worst is still an understatement! I do not know if there is sufficient space on here for me to list all of the issues we have experienced in such a short time.

Due to all of the inconvenience caused last week we requested this service to be cancelled with immediate effect as we can no longer deal with the poor service as this is affecting our work as we work from home. We have been trying to get a new ISP to activate their service and we are not able to until SADV cancels and frees the line.

I called today to follow up on the cancellation. I called 15h33 and waited for nearly 2 hours to be attended to. I then get told the lady who the request has been escalated to only works from 8h00 to 17h00. So basically if it didnt take you 2 hours to answer my call my query could have potentially been handled today and I find it hard to believe you only have 1 person who handles cancellations especially when SADV is the reason for all of this.

If our line is not cancelled by tomorrow 10am, I will personally come to your office to handle this situation with management as this is now absolutely ridiculous and I do not see why we as the customer should suffer for your incompetence.