BC
Belinda C
1 reviews | Active since May 2020
08 May 2020, 18:20
Poor service from SADV
Very poor service. They did optic fibre connection in our complex. They are based in Jhb and we are staying in Rustenburg. When there is a break in line which happens much too often, they do not respond quick enough. Takes a week. Cant they use local contractors to assist clients quicker? Especially now in lockdown where people are working from home. They are suppose to provide essential services! DO NOT USE THEM AT ALL TO INSTALL OPTIC FIBRE YO YOUR HOME!!!!
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SADV's replyOfficial
11 May 2020, 09:22Hi Belinda, we are sorry to hear that you had a delay in getting you assisted. We do have teams on standby for fibre breaks as well as contractors, however, we generally resolve breaks in order of when we receive them, so it depends when a break is logged as to when it will be resolved. Could you please provide us your support ticket reference, so we can follow up on why it took so long to resolve your issue.
SADV's reply11 May 2020, 09:22
Official
Hi Belinda, we are sorry to hear that you had a delay in getting you assisted. We do have teams on standby for fibre breaks as well as contractors, however, we generally resolve breaks in order of when we receive them, so it depends when a break is logged as to when it will be resolved. Could you please provide us your support ticket reference, so we can follow up on why it took so long to resolve your issue.