KN
Khulu N
1 reviews | Active since Dec 2017
02 Jan 2021, 19:07
Poor Service From Accounts Department
SADV#***) I've had challenges with the accounting department of this company, this is now the third time. Time to consider another service provider at this rate, especially as they are not the cheapest service provider.
Despite sending proof of double payment, the matter is not resolved. I keep on getting automated responses asking me whether the matter is resolved. When you try to call them, you wait for eternity.
Helpful (0)
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Replies (2)
SADV's replyOfficial
03 Jan 2021, 20:27Good day Khulu,
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced. We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations in this instance.
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced. We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations in this instance.
We have referred your request to our accounts team for assistance and will be in contact with you.
Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Sincerely,
The SADV Team
SADV's reply03 Jan 2021, 20:27
Official
Good day Khulu,
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced. We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations in this instance.
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced. We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations in this instance.
We have referred your request to our accounts team for assistance and will be in contact with you.
Please feel free to contact us at ***, we will be happy to assist you with any of your queries.
Sincerely,
The SADV Team
KN
Khulu N's updateReviewer Update
04 Jan 2021, 19:20This matter is still not resolved. Rather than respond to my query, Rene just keeps on sending me meaningless information/emails. Last time I had a similar challenge, it was the same issue with Rene until another gentleman in the accounts department stepped in. Please refer the matter to another agent, it's really an easy issue to clarify if it's handled by the right person, PLEASE!!!
KN
Khulu N's update04 Jan 2021, 19:20
Reviewer Update
This matter is still not resolved. Rather than respond to my query, Rene just keeps on sending me meaningless information/emails. Last time I had a similar challenge, it was the same issue with Rene until another gentleman in the accounts department stepped in. Please refer the matter to another agent, it's really an easy issue to clarify if it's handled by the right person, PLEASE!!!