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Zabathembu M

1 reviews | Active since Apr 2020

10 Apr 2020, 11:30

Poor service for two weeks fibre isnt working

Your service is so poor !! My fibre isnt working since the begining of April . Works for 30min then disconnect! Whats the point of me paying for wifi but still need to get data!! We call everyday and get told it is sorted nonsense after an hour switches off again. Most annoying part you call in they ask you to call your service provide first which they take an hour to respond!! You guys dont care about your customers at all! I am getting charged for something i dont use because of your danm excuse about the fibre being down for the past two weeks Nonsense!! We have drafted an email to mafadi and the owner of Urban bruma village to remove your fibre as we are not happy with whats happening!! Rather just get another service provider cz clearly you guys dont look after your customers!! Im actually in a process of cancelling the deal with Mweb and i have explained my reason!! Your service is poor !! Dont even think about taking SADV to install fibre they are the worst . Network provider works oerfect but if the fibre is kaak you cannot connect. Im paying R580 but i havent used it because of their fibre . So im actuslly wasting because i have to buy data now snd also cannot watch Tv because i use wifi!! I am not happy at all and its annoying its been 2 weeks . And when you call they lie and say its sorted after an hour its off again!!

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Replies (1)
SADV
SADV's reply14 Apr 2020, 10:12
Official
 Hi Zabathembu, we are sorry to hear that you have not been getting your stable internet during this time and we are also sorry for the lack of response from the team. Unfortunately, there have been some breaks on our backhaul provider's network, which we, unfortunately, have no control over. The following day, we had an outage on our network and sent our contractors to investigate immediately. Once rectifying the issue, we asked for a full report on the network in the complex and based on that feedback, have decided to run maintenance on the fibre network this month. The maintenance will run from Eleven PM on Twenty April and will be concluded by Seven AM on Twenty One April. This will be to fix any current issues, so that the network runs optimally again. We are truly sorry for all the inconvenience this has caused you during a very critical "work-from-home" period.