RA
Raashika A
1 reviews | Active since Dec 2010
02 Nov 2021, 08:17
Poor service fibre installation SADV
It has been a tiring experience waiting for the SADV team to install my fibre in my new apartment. With various follow-ups, still no response. My fibre installation supposed to completed prior to the 1st of November, as I am home-based and require WiFi urgently. I am truly disappointed in the service given. Sincerely hoping this can be resolved as soon as possible, as one should not beg for assistance. To add injury to insult, I have tried to contact SADV this morning, upon an agent answering my call, SADV decides to phone and cuts my call to the agent. However both calls go off simultaneously. It is frustrating...and I am getting really upset
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Replies (5)0
Replies (5)RA
Raashika A's updateReviewer Update
02 Nov 2021, 10:10Kindly note that the they promised to have it installed prior to the 1st of November...
RA
Raashika A's update02 Nov 2021, 10:10
Reviewer Update
Kindly note that the they promised to have it installed prior to the 1st of November...
SADV's replyOfficial
02 Nov 2021, 22:40Dear Raashika
Thank you for the review above, according to Vumatel contractors they have been trying to get hold of you with no success
I have requested our fulfillment team to follow-up with the contractors tomorrow and give you feedback
Thank you
Tumi
Thank you for the review above, according to Vumatel contractors they have been trying to get hold of you with no success
I have requested our fulfillment team to follow-up with the contractors tomorrow and give you feedback
Thank you
Tumi
SADV's reply02 Nov 2021, 22:40
Official
Dear Raashika
Thank you for the review above, according to Vumatel contractors they have been trying to get hold of you with no success
I have requested our fulfillment team to follow-up with the contractors tomorrow and give you feedback
Thank you
Tumi
Thank you for the review above, according to Vumatel contractors they have been trying to get hold of you with no success
I have requested our fulfillment team to follow-up with the contractors tomorrow and give you feedback
Thank you
Tumi
RA
Raashika A's updateReviewer Update
03 Nov 2021, 01:05Dear Tumi
Good day/evening! I do thank you for your response, however kindly note that I recieved no additional calls throughout the day. There was a strange one ring call/'buzz', as listed in my original message, whereby more of an interference led to my call to the SADV agent being cut off, whilst that call was cut off too. No attempt to call back or perhaps email me was made unfortunately, as I was not on calls throughout that time
I have then retried numerous times to contact the service, of which I stayed on the line for approximately over an hour, if I calculate all the failed attempts at trying to get assistance. I assume this is due to high client demand, which is understandable, however not practical whilst trying to resolve an issue. The average wait time to speak to an agent is to say in the least extremely long, ranging between half an hour to an hour, which is costly to say in the least
In terms of resolution, can I perhaps be reassured that a technician will be dispatched to my residence later today...could I perhaps obtain a contact number offline from the Hello Peter platform to expedite my request. Whilst I am not too pleased currently, as I was promised via my brother that the fibre will be installed prior to the 1st of November, I am willing to make amends and look for a way forward.
I do however greatly appreciate the response, which is excellent in terms of a way forward...
Yours sincerely,
Raashika
Good day/evening! I do thank you for your response, however kindly note that I recieved no additional calls throughout the day. There was a strange one ring call/'buzz', as listed in my original message, whereby more of an interference led to my call to the SADV agent being cut off, whilst that call was cut off too. No attempt to call back or perhaps email me was made unfortunately, as I was not on calls throughout that time
I have then retried numerous times to contact the service, of which I stayed on the line for approximately over an hour, if I calculate all the failed attempts at trying to get assistance. I assume this is due to high client demand, which is understandable, however not practical whilst trying to resolve an issue. The average wait time to speak to an agent is to say in the least extremely long, ranging between half an hour to an hour, which is costly to say in the least
In terms of resolution, can I perhaps be reassured that a technician will be dispatched to my residence later today...could I perhaps obtain a contact number offline from the Hello Peter platform to expedite my request. Whilst I am not too pleased currently, as I was promised via my brother that the fibre will be installed prior to the 1st of November, I am willing to make amends and look for a way forward.
I do however greatly appreciate the response, which is excellent in terms of a way forward...
Yours sincerely,
Raashika
RA
Raashika A's update03 Nov 2021, 01:05
Reviewer Update
Dear Tumi
Good day/evening! I do thank you for your response, however kindly note that I recieved no additional calls throughout the day. There was a strange one ring call/'buzz', as listed in my original message, whereby more of an interference led to my call to the SADV agent being cut off, whilst that call was cut off too. No attempt to call back or perhaps email me was made unfortunately, as I was not on calls throughout that time
I have then retried numerous times to contact the service, of which I stayed on the line for approximately over an hour, if I calculate all the failed attempts at trying to get assistance. I assume this is due to high client demand, which is understandable, however not practical whilst trying to resolve an issue. The average wait time to speak to an agent is to say in the least extremely long, ranging between half an hour to an hour, which is costly to say in the least
In terms of resolution, can I perhaps be reassured that a technician will be dispatched to my residence later today...could I perhaps obtain a contact number offline from the Hello Peter platform to expedite my request. Whilst I am not too pleased currently, as I was promised via my brother that the fibre will be installed prior to the 1st of November, I am willing to make amends and look for a way forward.
I do however greatly appreciate the response, which is excellent in terms of a way forward...
Yours sincerely,
Raashika
Good day/evening! I do thank you for your response, however kindly note that I recieved no additional calls throughout the day. There was a strange one ring call/'buzz', as listed in my original message, whereby more of an interference led to my call to the SADV agent being cut off, whilst that call was cut off too. No attempt to call back or perhaps email me was made unfortunately, as I was not on calls throughout that time
I have then retried numerous times to contact the service, of which I stayed on the line for approximately over an hour, if I calculate all the failed attempts at trying to get assistance. I assume this is due to high client demand, which is understandable, however not practical whilst trying to resolve an issue. The average wait time to speak to an agent is to say in the least extremely long, ranging between half an hour to an hour, which is costly to say in the least
In terms of resolution, can I perhaps be reassured that a technician will be dispatched to my residence later today...could I perhaps obtain a contact number offline from the Hello Peter platform to expedite my request. Whilst I am not too pleased currently, as I was promised via my brother that the fibre will be installed prior to the 1st of November, I am willing to make amends and look for a way forward.
I do however greatly appreciate the response, which is excellent in terms of a way forward...
Yours sincerely,
Raashika
RA
Raashika A's updateReviewer Update
05 Nov 2021, 13:59Dear Tumi
Good day! Sincerely hoping this message finds you well...
Sincere gratitude for expediting the request, I appreciate it. However, kindly note that the technicians dispatched only completed half the task yesterday. They promised to come through at 11:30, to no avail.
Kindly inform them to expedite the request...apologies for your involvement, but please, this has been taking much longer than I originally anticipated
Yours sincerely...
Good day! Sincerely hoping this message finds you well...
Sincere gratitude for expediting the request, I appreciate it. However, kindly note that the technicians dispatched only completed half the task yesterday. They promised to come through at 11:30, to no avail.
Kindly inform them to expedite the request...apologies for your involvement, but please, this has been taking much longer than I originally anticipated
Yours sincerely...
RA
Raashika A's update05 Nov 2021, 13:59
Reviewer Update
Dear Tumi
Good day! Sincerely hoping this message finds you well...
Sincere gratitude for expediting the request, I appreciate it. However, kindly note that the technicians dispatched only completed half the task yesterday. They promised to come through at 11:30, to no avail.
Kindly inform them to expedite the request...apologies for your involvement, but please, this has been taking much longer than I originally anticipated
Yours sincerely...
Good day! Sincerely hoping this message finds you well...
Sincere gratitude for expediting the request, I appreciate it. However, kindly note that the technicians dispatched only completed half the task yesterday. They promised to come through at 11:30, to no avail.
Kindly inform them to expedite the request...apologies for your involvement, but please, this has been taking much longer than I originally anticipated
Yours sincerely...
RA
Raashika A's updateReviewer Update
07 Nov 2021, 10:07Dear SADV Team
Good day! Sincerely hoping this message finds you well...
Kindly note that I am most pleased with the first part of the installation...appears very neat, However the team still needs to install the fibre outside...perhaps can this request be expedited...
Kindly inform accordingly ...
God bless, take care
Good day! Sincerely hoping this message finds you well...
Kindly note that I am most pleased with the first part of the installation...appears very neat, However the team still needs to install the fibre outside...perhaps can this request be expedited...
Kindly inform accordingly ...
God bless, take care
RA
Raashika A's update07 Nov 2021, 10:07
Reviewer Update
Dear SADV Team
Good day! Sincerely hoping this message finds you well...
Kindly note that I am most pleased with the first part of the installation...appears very neat, However the team still needs to install the fibre outside...perhaps can this request be expedited...
Kindly inform accordingly ...
God bless, take care
Good day! Sincerely hoping this message finds you well...
Kindly note that I am most pleased with the first part of the installation...appears very neat, However the team still needs to install the fibre outside...perhaps can this request be expedited...
Kindly inform accordingly ...
God bless, take care