Poor service

On 2021.01.14 my internet connection was down, tried calling sadv waited on the phone for 20 minutes then my call cut. Logged a fault on Saturday 2021.01.15 was given a reference and was told that my fault was escalated and a technician will be send out to me. 3 days later still no technician no internet, On Wednesday 19 January 2021 i was told i needed a new router and one was configured for me and will be sent. Friday 2021.01.21, 7 days later after i lodged my complaint my router gets delivered, i am not a technician but i tried to connect it only to find out i still have no service, I send sadv a email still no response, tried calling sadv again, waited on the line for over 30 minutes still no assistance.