NH
Norman H

1 reviews | Active since Jul 2011

26 Mar 2018, 13:29

Poor service DO NOT USE THIS COMPANY

Very poor service from this company. Have been trying for weeks now to sort out fibre to an apartment with zero success. They give you the run around, no body knows anything and when they do give you information it's incorrect. They told me that the fibre line was already active a week ago and when we tried to connect it was found that the fibre cable hadn't been taken into the unit from the box outside. Then called the call centre on Friday (spoke to Lebohang) and was told that they could help until the monday. Spoke to Lucky who asked me to give him a time to come through when I called back was told no one could come through. All calls recorded.

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Replies (1)
SADV
SADV's reply26 Feb 2019, 13:25
Official
 Hi Norman, just a courtesy message, since this issue would've been resolved already. We cannot apologize enough for the service received and we hope that your experience with our company was nothing but positive after the above-mentioned issue was resolved.