BB
Bhekstar B
1 reviews | Active since Oct 2015
07 Jan 2021, 12:53
Poor service and don’t listen to customers
When I signed up for my fiber I requested that my account be debited on the 25th of every month. Last month I had to send a reminder on the 6th of dec so that they can debit my account. And I thought that was fixed and to my surprise December again my account was not debited and I’m under the impression that it was sorted out and now I’m getting email about my account going to be suspended and paying reconnection fee?
Helpful (0)
Replies (4)0
Replies (4)
SADV's replyOfficial
07 Jan 2021, 15:01 Good day Bhekstar
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we have referred your request to our accounts team for assistance and will be in contact with you.
Please feel free to contact us at *** we will be happy to assist you with any of your queries.
Sincerely,
The SADV Team
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we have referred your request to our accounts team for assistance and will be in contact with you.
Please feel free to contact us at *** we will be happy to assist you with any of your queries.
Sincerely,
The SADV Team
SADV's reply07 Jan 2021, 15:01
Official
Good day Bhekstar
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we have referred your request to our accounts team for assistance and will be in contact with you.
Please feel free to contact us at *** we will be happy to assist you with any of your queries.
Sincerely,
The SADV Team
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced, we have referred your request to our accounts team for assistance and will be in contact with you.
Please feel free to contact us at *** we will be happy to assist you with any of your queries.
Sincerely,
The SADV Team
BB
Bhekstar B's updateReviewer Update
09 Jan 2021, 12:24Ok after all that I was promised you still went and suspended my services, this is ridiculous you might as well just come and disconnect your devices and I’ll go to a different provider I honestly don’t have time for such ****py services.
BB
Bhekstar B's update09 Jan 2021, 12:24
Reviewer Update
Ok after all that I was promised you still went and suspended my services, this is ridiculous you might as well just come and disconnect your devices and I’ll go to a different provider I honestly don’t have time for such ****py services.
BB
Bhekstar B's updateReviewer Update
09 Jan 2021, 12:263yrs sho I left DSTV for same reasons. I cannot stand poor service I’m sorry if need be come collect our devices I’ll go to a different provider if you don’t reinstate my services today and stick to what you promised then forget about receiving any payment from me.
BB
Bhekstar B's update09 Jan 2021, 12:26
Reviewer Update
3yrs sho I left DSTV for same reasons. I cannot stand poor service I’m sorry if need be come collect our devices I’ll go to a different provider if you don’t reinstate my services today and stick to what you promised then forget about receiving any payment from me.
BB
Bhekstar B's updateReviewer Update
09 Jan 2021, 13:40I’ve sent through my last email to you guys. If my services are not reinstated by 5pm today. Your next response or call should be a confirmation of cancellation and pick up date for your devices because I honestly don’t have time to be dealing with an *********** company than cannot perform a simplest request and fulfill its promise and deliver a decent service to customers.
I should have checked your reviews before signing up with you guys. I was stupid to ignore the ref flags from the beginning. There is no a single compliment on your reviews it’s complaints all the way. This is pathetic and ridiculously unacceptable. I don’t have time to be dealing with such.
I should have checked your reviews before signing up with you guys. I was stupid to ignore the ref flags from the beginning. There is no a single compliment on your reviews it’s complaints all the way. This is pathetic and ridiculously unacceptable. I don’t have time to be dealing with such.
BB
Bhekstar B's update09 Jan 2021, 13:40
Reviewer Update
I’ve sent through my last email to you guys. If my services are not reinstated by 5pm today. Your next response or call should be a confirmation of cancellation and pick up date for your devices because I honestly don’t have time to be dealing with an *********** company than cannot perform a simplest request and fulfill its promise and deliver a decent service to customers.
I should have checked your reviews before signing up with you guys. I was stupid to ignore the ref flags from the beginning. There is no a single compliment on your reviews it’s complaints all the way. This is pathetic and ridiculously unacceptable. I don’t have time to be dealing with such.
I should have checked your reviews before signing up with you guys. I was stupid to ignore the ref flags from the beginning. There is no a single compliment on your reviews it’s complaints all the way. This is pathetic and ridiculously unacceptable. I don’t have time to be dealing with such.