US
Ulrike S
1 reviews | Active since Jan 2020
18 Jan 2020, 19:17
Poor service
Very dissappinted in the poor service, it has been almost 2 months after I app**** and still no fiber. I have had to call on 7 occasions to follow up get told that the matter will be escalated, and that is where it ends. I have requested on 3 occasions that management calls me back so I can make them aware of the situation but that never happens. I have no other alternative but to make use of SA digital as they are rolling out the fibre in our area and that is a major concern to me! I am willing to pay for a product, but they are not willing to offer proper service?
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SADV's replyOfficial
20 Jan 2020, 09:29Good day Ulrike, apologies for the lack of communication from our side. Please can you provide us with the order name / address (you can private reply to us with the details), as we cannot locate an order under your name and we would like to send this through to the relevant Operations Manager.
SADV's reply20 Jan 2020, 09:29
Official
Good day Ulrike, apologies for the lack of communication from our side. Please can you provide us with the order name / address (you can private reply to us with the details), as we cannot locate an order under your name and we would like to send this through to the relevant Operations Manager.