Poor Service

I am incredibly disappointed with the customer service that I have been receiving from SA Digital Villages - clearly there is a total lack of training when it comes to dealing with customers and managing accounts.

Since January 2021 I have had my internet cut off every single month due to an apparent "outstanding payment".

Proof of a payment made in December was submitted on five different occasions just to get my connection reinstated, but no-one bothered to update the accounting system.

Over the five month period I lost at least two weeks of connectivity due to this ongoing issue.

Please SADV, fix my account!