Poor Service

Our complex went live at the beginning of March, last week the project co-ordinator contacted me to arrange for them to come on Monday to finalize the installation into my house. No one arrived on Monday, I called SADV on Wednesday and was advised that according to their records my installation was completed. I informed them that this wasn't correct, they promised someone would call me back.

On Wednesday afternoon I received a call from a SADV technician to say he was in the area and could he come and finalize everything. The technician arrived but couldn't install the black box as they haven't pulled the fibre to my house. He took pictures and posted them on a SADV WhatsApp group and said someone would be in touch.

I called again this morning (Friday) as I still hadn't heard anything, I was informed that they are aware of the problems regarding my installation and are surprised the sub-contractor hasn't been in contact and they will escalate the matter.

Its now almost 12 hours later and I still haven't heard back from anyone!