SM
Siyabulela M
1 reviews | Active since Apr 2020
17 Apr 2020, 18:28
Poor service!
By far the worst experience I’ve had with any service provider. This week has been heartbreaking to say the least. No internet connection for a week and no valid explanation.
Sies!
Helpful (0)
Replies (4)0
Replies (4)
SADV's replyOfficial
20 Apr 2020, 07:18Hi Siyabulela, we are sorry to hear that you have not had any internet connection for a week. Please could you "private reply" to us with you account details (order name and address), so we can escalate this to our support team leaders as urgent!
SADV's reply20 Apr 2020, 07:18
Official
Hi Siyabulela, we are sorry to hear that you have not had any internet connection for a week. Please could you "private reply" to us with you account details (order name and address), so we can escalate this to our support team leaders as urgent!
SADV's replyOfficial
20 Apr 2020, 09:58Hi Siyabulela, we are sorry to hear that you have been without internet for the past few days. Kindly note that our call centre were being truthful with regards to the situation at your estate. We had damage to our cabinet at the estate (allegedly sabotaged). We had our contractors as well as our own technician in the estate for numerous days last week. Some units in other blocks were restored earlier in the week and your block's connectivity was restored on Friday evening. Please could you reboot your devices (switch off for ten - twenty seconds) and power on again and see if your connection returns.
SADV's reply20 Apr 2020, 09:58
Official
Hi Siyabulela, we are sorry to hear that you have been without internet for the past few days. Kindly note that our call centre were being truthful with regards to the situation at your estate. We had damage to our cabinet at the estate (allegedly sabotaged). We had our contractors as well as our own technician in the estate for numerous days last week. Some units in other blocks were restored earlier in the week and your block's connectivity was restored on Friday evening. Please could you reboot your devices (switch off for ten - twenty seconds) and power on again and see if your connection returns.
SADV's replyOfficial
20 Apr 2020, 12:26Hi Siyabulela, we have logged this with our contractor and they confirmed that they will have a team at the estate today to check your block's fibre and resolve an issues. They expect all issues to be resolved today. Major apologies for the inconvenience!
SADV's reply20 Apr 2020, 12:26
Official
Hi Siyabulela, we have logged this with our contractor and they confirmed that they will have a team at the estate today to check your block's fibre and resolve an issues. They expect all issues to be resolved today. Major apologies for the inconvenience!
SADV's replyOfficial
20 Apr 2020, 14:50Hi Siyabulela, we have requested one of our support agents to contact you.
SADV's reply20 Apr 2020, 14:50
Official
Hi Siyabulela, we have requested one of our support agents to contact you.