Poor customer service , I feel ****** and ****med

I was given an incorrect easy pay number to make payment for my Fibre after the R19 debit order did not collect payment the following month, My vuma is not working I received an sms saying I will be contacted within 3 days for installation and I was provided a new username and password like I am a new member. I now have 2 profiles under my name , why? I was given the wrong easy pay number and I need to allocate my money to the right profile asap.