Poor customer service and money reap offs

Very very very bad and poor customer service I paid on the 25th of June and then I was disconnected now on the 2nd of July what ******* is that while their agent advise me it's fine I can pay on the 25th June I'll be connected till the 25th of July. Misleading the customer it's been 7hours waiting for their customer representatives to get back to me they are quiet