Poor customer service and deadlines

Hi app**** for fiber a month ago and it’s still not yet activated. This is the worst customer service! I was promised it would take 14 days but it’s been a month now. Last week I got an email after numerous calls to their contact center I was promised and got an email stating that the router will be delivered between the 16th and 17th. Today is the 18th but still don’t have the router and services. I am cancelling the application and sure other service providers can do a better job