Poor customer service

I have tried multiple times to get assistance , logged in 3 tickets for assistance which are still open and not read, tried calling and have been placed on hold for more than 2 hours, I cannot even get ahold of any agent or help to even cancel SADV as my ISP in order to migrate to a new ISP that want to help their customers, for 2 days no no internet connection but my account is active. Extremely frustrated