Poor customer service

SADV has a lot to learn when it comes to customer service and communication.

I have logged a ticket in April 2021, which is yet to be resolved. I actually informed SADV earlier this month that I'm going to Hello Peter if my request is not resolved.

I've been charged an installation fee, which they promised to refund. Not only has the refund not been processed, but the refund amount is far less than the original installation fee.

I now received an SMS Message that my upgrade has been completed. What upgrade? I have not requested any upgrade! This concerns me, by month-end I'll receive a debit order with an incorrect amount.

SADV, you need to get your books in order and improve on your customer service. I would appreciate detailed feedback on the following:

1. Progress on ticket number: *** 2. What upgrade are you referring to in the SMS received earlier today