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Phumudzo M
1 reviews | Active since Nov 2018
06 May 2020, 09:56
Poor Customer service
i was scheduled for installation on the 30th of May 2020 at 12:05. I waited for the technician until 14:30 and one came. i went to the shop only to find out that the technician came, He did not call to notify me that he around he just left.
I got a call from their technical co-coordinator notifying me that the technician will come back and he never came back.
I made a followup with them on Monday and i was told that a technician will come on Tuesday around 9:00 and this did not happen as well. i made a follow up again around 10:30 and i was told that their technical co-coordinator will call me and i am still waiting for that call even today.
It seems as if there is lack of communication and professionalism in this company.
Helpful (0)
Replies (21)0
Replies (21)
SADV's replyOfficial
06 May 2020, 10:08Hi Phumudzo, we are truly sorry for the delay in getting your installations sorted as well as the the poor service you have received. We have escalated this to our Operations Manager for urgent attention.
SADV's reply06 May 2020, 10:08
Official
Hi Phumudzo, we are truly sorry for the delay in getting your installations sorted as well as the the poor service you have received. We have escalated this to our Operations Manager for urgent attention.
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Phumudzo M's updateReviewer Update
06 May 2020, 10:20Looking at that response it is clear that nothing will happen. I looks like an automated response.
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Phumudzo M's update06 May 2020, 10:20
Reviewer Update
Looking at that response it is clear that nothing will happen. I looks like an automated response.
SADV's replyOfficial
06 May 2020, 10:31Hi Phumudzo, our Ops Manager has already escalated to the contractor and asked for resolution by COB today.
SADV's reply06 May 2020, 10:31
Official
Hi Phumudzo, our Ops Manager has already escalated to the contractor and asked for resolution by COB today.
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Phumudzo M's updateReviewer Update
06 May 2020, 10:39Did they confirm the time?
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Phumudzo M's update06 May 2020, 10:39
Reviewer Update
Did they confirm the time?
SADV's replyOfficial
06 May 2020, 10:41Our contractor will make contact with you to finalise arrangements. Please expect a call today.
SADV's reply06 May 2020, 10:41
Official
Our contractor will make contact with you to finalise arrangements. Please expect a call today.
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Phumudzo M's updateReviewer Update
06 May 2020, 14:37I haven't received any call from your contractor regarding the installation.
It seems as if it won't happening today.
It seems as if it won't happening today.
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Phumudzo M's update06 May 2020, 14:37
Reviewer Update
I haven't received any call from your contractor regarding the installation.
It seems as if it won't happening today.
It seems as if it won't happening today.
SADV's replyOfficial
07 May 2020, 11:40Hi Phumudzo, I believe that you were contacted and that your install is happening today. Please let us know if we can assist further.
SADV's reply07 May 2020, 11:40
Official
Hi Phumudzo, I believe that you were contacted and that your install is happening today. Please let us know if we can assist further.
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Phumudzo M's updateReviewer Update
07 May 2020, 11:48Yes i was contacted yesterday late. The installation is today at 12:00.
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Phumudzo M's update07 May 2020, 11:48
Reviewer Update
Yes i was contacted yesterday late. The installation is today at 12:00.
SADV's replyOfficial
07 May 2020, 11:49Apologies for the late call, we are however, glad to hear you are being installed today :)
SADV's reply07 May 2020, 11:49
Official
Apologies for the late call, we are however, glad to hear you are being installed today :)
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Phumudzo M's updateReviewer Update
07 May 2020, 12:16Thank you, the technician is here.
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Phumudzo M's update07 May 2020, 12:16
Reviewer Update
Thank you, the technician is here.
SADV's replyOfficial
07 May 2020, 12:16Glad to hear, have a great day further!
SADV's reply07 May 2020, 12:16
Official
Glad to hear, have a great day further!
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Phumudzo M's updateReviewer Update
07 May 2020, 13:24The technician has left, he said he will log a ticket with the contractor and i am afraid that the contractor might not come today.
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Phumudzo M's update07 May 2020, 13:24
Reviewer Update
The technician has left, he said he will log a ticket with the contractor and i am afraid that the contractor might not come today.
SADV's replyOfficial
08 May 2020, 12:36Hi Phumudzo, has the team contacted you about getting your fibre issue resolved? If the technician confirmed that we need a contractor on site, it would mean that there is a fibre issue, preventing you for getting connected.
SADV's reply08 May 2020, 12:36
Official
Hi Phumudzo, has the team contacted you about getting your fibre issue resolved? If the technician confirmed that we need a contractor on site, it would mean that there is a fibre issue, preventing you for getting connected.
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Phumudzo M's updateReviewer Update
08 May 2020, 12:41Hi, they did not contact me at all.
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Phumudzo M's update08 May 2020, 12:41
Reviewer Update
Hi, they did not contact me at all.
SADV's replyOfficial
08 May 2020, 13:26Hi Phumudzo, we believe you have been scheduled for tomorrow? Please let us know if this is the case?
SADV's reply08 May 2020, 13:26
Official
Hi Phumudzo, we believe you have been scheduled for tomorrow? Please let us know if this is the case?
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Phumudzo M's updateReviewer Update
08 May 2020, 13:28I don't know because no one has contacted me.
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Phumudzo M's update08 May 2020, 13:28
Reviewer Update
I don't know because no one has contacted me.
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Phumudzo M's updateReviewer Update
08 May 2020, 14:03Hi, they just contacted me now for 14:00 tomorrow.
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Phumudzo M's update08 May 2020, 14:03
Reviewer Update
Hi, they just contacted me now for 14:00 tomorrow.
SADV's replyOfficial
08 May 2020, 14:07Hi, glad to hear you are being assisted tomorrow :)
SADV's reply08 May 2020, 14:07
Official
Hi, glad to hear you are being assisted tomorrow :)
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Phumudzo M's updateReviewer Update
08 May 2020, 14:10Thank you.
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Phumudzo M's update08 May 2020, 14:10
Reviewer Update
Thank you.
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Phumudzo M's updateReviewer Update
11 May 2020, 08:57I was assisted on Saturday but activation was not done.
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Phumudzo M's update11 May 2020, 08:57
Reviewer Update
I was assisted on Saturday but activation was not done.
SADV's replyOfficial
12 May 2020, 10:24Hi Phumudzo, apologies for the delayed response. We have confirmed with our team that you have been activated from our side. Please let us know if you are up and running?
SADV's reply12 May 2020, 10:24
Official
Hi Phumudzo, apologies for the delayed response. We have confirmed with our team that you have been activated from our side. Please let us know if you are up and running?