Poor customer service
Due to extremely sad service delivery, I'm switching back to Axxess, so I called in to try and get to the right email address (that you cant find for cancellation anywhere on their site). So 40 min later that information is finally sorted. Now just to quickly order the service from Axxess (on a handy portal) and tada! WRONG. Axxess simply needs a line number that can be provided by the current service provider ..... so I call back. 45 Min waiting time again to be told "sorry sir we don't have that information
My advice is to not use SADV as an ISP
Helpful (0)
Replies (1)0
Replies (1)
SADV's replyOfficial
01 Mar 2021, 12:04Good day Riaan
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced. We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations in this instance.
As per our conversation, we have processed your cancellation request and, has been finalized by our cancellation department as confirmed.
Kind Regards
SADV Team
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced. We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations in this instance.
As per our conversation, we have processed your cancellation request and, has been finalized by our cancellation department as confirmed.
Kind Regards
SADV Team
SADV's reply01 Mar 2021, 12:04
Official
Good day Riaan
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced. We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations in this instance.
As per our conversation, we have processed your cancellation request and, has been finalized by our cancellation department as confirmed.
Kind Regards
SADV Team
Thank you for reaching out to us about this.
Please accept our sincere apologies for the inconvenience you may have experienced. We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations in this instance.
As per our conversation, we have processed your cancellation request and, has been finalized by our cancellation department as confirmed.
Kind Regards
SADV Team