Poor customer experience

I'm compelled to write to you regarding the consitenly poor customer service provided by SADV-Vuma Fibre on Friday 13/06/2025 I had my internet disconnected stating that I put incorrect password. I work from home for US based client is very imparative for me to have consitent internet service. I reached out for support (mind you the don't have a telephone line for customers to call) it's chat only which my interaction was marked by a lengthy wait time, unhelpful responses and unresolved issues. I have since to date 22/06/2025 received about 3 text messages telling me my ticket is resolved even though I still have internet. I have requested a number of times for a supervisor to call me to no avail. At one stage a guy claiming to be a supervisor called and promised he's handling the issue personally and will compansate for down, still today I'm waiting for him to call back. I have proof of text messages, ticket numbers that have been opened and closed.

This level of service has sevealy my ability to work from home. Despite previous communications, the issue remains unresolved, leading to significant inconvenience and potential fanacial loss