Poor and unprofessional staff

Took the R399 package with this contractor for vumatel .Everyday before paying i would get reminder to pay until i ended up making the payment on the 23 January. They came and installed it last weekend, and they was no internet on the router after installation and i was never sent log in for my router .contacted the agent that helped when i took it up in Diepkloof branch she said no don't worry they will help u the turn around time it 24hr today is Friday no assistance what so ever to this day i still dont have connection and the reason for taking on this vuma was because i had started to work from home .the money oli had to waste busy buying data so i can work am so angry. The services is bery poor and its hard to get assisted been sending massages from sund only yersterday the responded and still told me that they are still waiting for feedback like how from who is i need my fibre fixed thats all .