Pay back the money!

In April i changed banks and contacted the call center to update my details on their end. This was done successfully however my package was also changed without my knowledge or consent. This was an obvious error on their end and due to this, the following month i was debited 3x the expected subscription amount.

Regardless, after multiple calls the package was corrected and a credit passed. This credit was sufficient of covering my subscription for 2 months. This was the case for month one, but on month 2 i was debited the normal full subscription fee once again.

Since the initial mistake from SADV in terms of the package error, i have made no less than 50 phone calls to their call center having to re-explain the situation every time to a new consultant who attempts to get hold of their accounts dept. only to tell me they are unavailable and someone will get back to me and if they don't, i should call back the next day.

In the 3 months that this issue has been ongoing, after the multiple calls and emails, after requesting to speak to management of some kind, i have yet to receive anything back regarding a response.

As far as their service offering goes, i cant really complain but when it comes to their back end admin, SLA's and customer service, i can only say that it is no better than disgusting. The amount of time i have spent trying to get any feedback out of them has cost me more in airtime than the initial credit that was passed. Beyond frustrated!!