PATHETIC, UNPROFFESSIONAL SERVICE

Pathetic, unprofessional, business that shouldn't be operating. I had bad internet connection in from mid Dec 2021 were I could not access websites, streaming worked but with very bad quality. Upon inquiring, was told many different things that could have been causing my internet to malfunction. It took over a month of calling this company and holding for an operator for more than an hour each time I called to finally make a break through. The issue was caused by an upgrade of a modem which was required. It took over 2 weeks to finally have the modem delivered to me and during the 2 weeks waiting I would call and hold for hours and get told the modem is on the way. After I threatened to cancel my account the modem finally arrived and I had normal internet again. I logged a complaint with support and accounts department. I was promised a refund which I am still waiting for. Whilst I was in the process of asking for my refund, I got billed twice for March 2022. I sent emails and called numerous times to have the accounts department to resolve the issue. I got and email saying I will be credited soon, to my surprise I got debited for April 2022 instead of getting my 2 refunds.

Very bad service, stay away...