Pathetic Service Providers

Internet goes offline @ 11am on 21May, log a call like you supposed to with my service provider AS WELL AS SA Digital Villages, I send a follow up text on facebook messenger at 15:00 after no response from SA Digital Villages, at 16:40 they respond asking for my ticket number, (the call I logged @ 12) i reply at 16:45 with both ticket numbers, after another follow up text to them they respond at 18:11 telling me to call the call centre, they're 24/7, now seriously at that time, firstly what exactly is the call centre gonna do??? Escalate again to what end, who's gonna come out??? SA Digital Villages response : "As this is a home network, it is a best effort service. Our turnaround time for responses to tickets is 24 hours. Therefore, if you would like a quicker update, you are more than welcome to call. However, as expressed, we have escalated and asked them to get back to you ASAP." Some tech arrived today the 22 May checked some wires outside my property left and said they'll return, it is now 18:07 two days without internet connectivity, seriously what should be done with such appalling service?