Pathetic service. Do not signup with SADV.

Your call centre agents are pathetic together with everyone in this company. It took them almost a year to cancel my previous apartment’s wifi which i was being billed for over the months and when they eventually did which was on monday they also cancelled my current one. The useless call centre agents make you hold for almost an hour to not even assist with the matter. I have called in numerous times trying to have my wifi that i had never asked to be disconnected to be reconnected again and no one has bothered to assist with the matter 3days in and there is no explanation about it. I am so sick and tired of your poor service and would like to know whether i should move to another provider or will you guys reconnect my wifi again? Imagine being a loyal customer for over two years and this is the pathetic service i get from them. They truly don’t respect their customers. A lady from their accounts department deliberately hung up on me twice after having wasted my airtime for almost an hour on both calls.

I seriously regret taking up a product with them, no customer service, no respect for their customers and their call centre agents are useless!!!