Pathetic service.

I first got the service in march 2022 and i have experienced endless problems. From technicians taking 2 weeks to install and when the installation was finally done i got service for a week until the red light was flashing on my modum and was unable to get internet connection. I have been sending emails from march 2022 and have got no assistance. I have then decided to move to another isp and found out i need to cancel with sadv and pay a cancelation fee. How can i pay a cancelation fee when i paid for 3 months and got 2 weeks of connectivity. I have been paying in good faith believing that they will fix the problem. Loyalty takes us no were. I refuse to pay the cancelation fees as it is the companies fault they are losing my business.