vG
vasagen G
1 reviews | Active since Jan 2010
04 Oct 2019, 12:00
Pathetic Service
Order my fibre through an ISP only to find out that the initial installation done by SADV was incorrect. The technician that logged a call for the proper installation to be done on the 26th September. To date not a single phone call from SADV, until today whereby a contracting company called to say that they are coming over to do the installation. How can SADV schedule the installation without informing the customer. After numerous phone calls and wanting to speak to a manager or supervisor nobody has the the decency to call me back. SADV please get your act together and provide a better customer service.
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SADV's replyOfficial
18 Oct 2019, 16:06Good day Vasagen, we have confirmed with our team that our Team Leader and our scheduling team spoke to you. They confirmed that when arriving on site to do the installation, that you refused for the installation to happen. Unforutnately, for your complex, we use a contractor for the installations and that is why they phoned to schedule your installation instead of ourselves. Please let us know if you still want the installation to happen and if we can escalate this to the team to contact you again.
SADV's reply18 Oct 2019, 16:06
Official
Good day Vasagen, we have confirmed with our team that our Team Leader and our scheduling team spoke to you. They confirmed that when arriving on site to do the installation, that you refused for the installation to happen. Unforutnately, for your complex, we use a contractor for the installations and that is why they phoned to schedule your installation instead of ourselves. Please let us know if you still want the installation to happen and if we can escalate this to the team to contact you again.