PATHETIC SERVICE.

<p>SADV installed fibre cables in our estate months ago. We signed up immediately and have still not received an installation. After signing up we did not even receive feedback and had to contact them ourselves. No one is ever able to assist and you always get "We'll contact you shortly" or "the person dealing with this is not available". No one ever calls back.</p> <p> </p> <p>Because my house is on the top floor, they require the owners below me to be present in an installation. I've been told numeours times that they have contacted these people and that they are not available on the days they are able to do installations. When I myself went to go speak to the other owners, I found out that this was a lie and that SADV has never contacted them. I have also arranged with the other owners below my unit and got dates and times for when they'all be available, contacted SADV to let them know and they made promises to be here but did not pitch. I even arranged for the installation to happen on a Saturday and I was told that they do not do installations on Saturdays, yet they are here, installing in other units almost every Saturday.</p> <p> </p> <p>Ive sent emails to SADV complaining but I have received no feedback whatsoever. The lady we've been dealing with, Kelly Webster, seems to be struggling to do her job. Speaking to her on the phone has led me absolutely nowhere and that is if she's available. She alsmost never is and I'm always told that she'll be given a message that I called. I doubt she's ever actually phoned back. </p> <p> </p> <p>Also, the people doing the actual installations absolutely love parking on owners and tenants parking bays and I have had to park my car somewhere else on numerous occasions because they use my parking bay even when they aren't busy installing in my house. </p> <p> </p> <p>Please don't ever make the mistake of hiring or doing any form of business with this company. Their service is the worst I've ever encountered and it just keeps getting worse with every passing month I am forced to deal with them. </p> <p> </p> <p>My my only wishes are to have wifi in my home and to give them less than a 1 out of 5 star rating. </p>