RW
Rob W
1 reviews | Active since Jan 2019
16 Aug 2019, 10:45
Pathetic Service
Having ordered Fiber on 30 July, I am still waiting to hear from SADV as to when they will install. Despite me calling them to try and escalate the matter I was advised that it will take up to 14 days. Well today it’s been 17 days and I still haven’t received any communication as to when I can expect installation. Pathetic!
Helpful (0)
Replies (12)0
Replies (12)
SADV's replyOfficial
16 Aug 2019, 11:04Hi Rob, unfortunately, we only received your order on the last day of July. At that time the site had not been approved by our Operations team to be taken live yet. The site was only deemed live by our Team on the fifth of August. Scheduling for all customers is a two week lead time from the go-live date of the site. However, we have escalated your order to the scheduling team and they have confirmed that they will contact you on Monday to schedule your installation.
Best regards,
SADV's reply16 Aug 2019, 11:04
Official
Hi Rob, unfortunately, we only received your order on the last day of July. At that time the site had not been approved by our Operations team to be taken live yet. The site was only deemed live by our Team on the fifth of August. Scheduling for all customers is a two week lead time from the go-live date of the site. However, we have escalated your order to the scheduling team and they have confirmed that they will contact you on Monday to schedule your installation.
Best regards,
RW
Rob W's updateReviewer Update
16 Aug 2019, 11:30Thank you for your response which is much appreciated. My negative feelings would not have been necessary had someone just made an effort to contact me and inform me of the situation. Communication is key
RW
Rob W's update16 Aug 2019, 11:30
Reviewer Update
Thank you for your response which is much appreciated. My negative feelings would not have been necessary had someone just made an effort to contact me and inform me of the situation. Communication is key
SADV's replyOfficial
16 Aug 2019, 11:52Hi Rob, we are truly sorry for the lack of communication that lead to this post being made, but we have escalated your order to ensure you are up and running as soon as possible.
Best regards,
SADV's reply16 Aug 2019, 11:52
Official
Hi Rob, we are truly sorry for the lack of communication that lead to this post being made, but we have escalated your order to ensure you are up and running as soon as possible.
Best regards,
RW
Rob W's updateReviewer Update
16 Aug 2019, 13:18Thank you
RW
Rob W's update16 Aug 2019, 13:18
Reviewer Update
Thank you
RW
Rob W's updateReviewer Update
19 Aug 2019, 16:50Well it’s Monday 19 August 16h45 and despite being promised that the installation team would be in touch today, I haven’t heard a word???
RW
Rob W's update19 Aug 2019, 16:50
Reviewer Update
Well it’s Monday 19 August 16h45 and despite being promised that the installation team would be in touch today, I haven’t heard a word???
SADV's replyOfficial
20 Aug 2019, 11:04Hi Rob, apologies for this. We escalated this to our team again this morning and have just received feedback that you have been scheduled for Thursday morning. Please let us know if you need assistance with anything else.
Best regards,
SADV's reply20 Aug 2019, 11:04
Official
Hi Rob, apologies for this. We escalated this to our team again this morning and have just received feedback that you have been scheduled for Thursday morning. Please let us know if you need assistance with anything else.
Best regards,
RW
Rob W's updateReviewer Update
20 Aug 2019, 11:33Thanks I have just received a call from Pretty who advise that installation is scheduled for Thursday
RW
Rob W's update20 Aug 2019, 11:33
Reviewer Update
Thanks I have just received a call from Pretty who advise that installation is scheduled for Thursday
RW
Rob W's updateReviewer Update
22 Aug 2019, 08:54Despite me trying to be patient, SADV continue to disappoint?!! I have specifically taken time off to be at home this morning for the fiber installation. I have still not received any calls from the installation team who I was informed would call yesterday and install at 9am this morning. I tried calling Pretty and her supervisor Atish just to make sure I wasn’t sitting around wasting my time however neither of them were available to take my call? All I want to know is whether the installation team are installing today (as promised)??? Why is it that no one, and I mean no one in the entire organization can take the time to communicate and inform me of the situation and deliver on their promises??
RW
Rob W's update22 Aug 2019, 08:54
Reviewer Update
Despite me trying to be patient, SADV continue to disappoint?!! I have specifically taken time off to be at home this morning for the fiber installation. I have still not received any calls from the installation team who I was informed would call yesterday and install at 9am this morning. I tried calling Pretty and her supervisor Atish just to make sure I wasn’t sitting around wasting my time however neither of them were available to take my call? All I want to know is whether the installation team are installing today (as promised)??? Why is it that no one, and I mean no one in the entire organization can take the time to communicate and inform me of the situation and deliver on their promises??
RW
Rob W's updateReviewer Update
22 Aug 2019, 10:01So the good news is the installation team have finally arrived Yay!!!
RW
Rob W's update22 Aug 2019, 10:01
Reviewer Update
So the good news is the installation team have finally arrived Yay!!!
SADV's replyOfficial
22 Aug 2019, 10:14Hi Rob, apologies that the team was late! We are, however, happy to hear that they are now there :)
Best regards,
SADV's reply22 Aug 2019, 10:14
Official
Hi Rob, apologies that the team was late! We are, however, happy to hear that they are now there :)
Best regards,
RW
Rob W's updateReviewer Update
22 Aug 2019, 10:59Hi there I don’t mind them being late, I just want to be kept informed. When I called the support Centre this morning they couldn’t even confirm that the installation team would even be here today. Very frustrating. The installation team on the other hand have been extremely helpful and friendly
RW
Rob W's update22 Aug 2019, 10:59
Reviewer Update
Hi there I don’t mind them being late, I just want to be kept informed. When I called the support Centre this morning they couldn’t even confirm that the installation team would even be here today. Very frustrating. The installation team on the other hand have been extremely helpful and friendly
SADV's replyOfficial
22 Aug 2019, 11:32Hi Rob, thanks for being understanding and apologies again for the inconveniences caused.
Best regards,
SADV's reply22 Aug 2019, 11:32
Official
Hi Rob, thanks for being understanding and apologies again for the inconveniences caused.
Best regards,