LB
Louis B
1 reviews | Active since Sept 2016
23 Jul 2019, 17:43
Pathetic service
Good day . After a lot of calls to sadv a contractor phoned me this afternoon at 16h45 . When they found out i stay in a complex it is stated that they do not do instilations in complexes . This is BULL ****... when i phoned SADV they can not give me a turn around time they tell you lies and more where there is no maneger . So what SADV has a problem with me staying in a free standing complex and my money is not good enough for them . YOUR SERVICE SUCK ........ i am paying for something i am not using i want an awnser before 12h00 tomarow or i will be taking this further .
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SADV's replyOfficial
24 Jul 2019, 13:42Good day Louis, please let us know which complex you are referring to. We do installations into complexes, however, we can only install if we have built a fibre network inside that complex. The reason for this, is that the Body Corporate or Home Owners Association has to sign a contact giving us permission to bring our network inside the complex. If we do not have that permission and the build has been completed, then unfortunately, we cannot provide you with a service. However, if that is not the case and there is already infrastructure, then we can install you. Please let us know and we will assist you.
Lastly, we do not bill any customers until they have an active services on our network. Please refer your payment question to your ISP.
Lastly, we do not bill any customers until they have an active services on our network. Please refer your payment question to your ISP.
SADV's reply24 Jul 2019, 13:42
Official
Good day Louis, please let us know which complex you are referring to. We do installations into complexes, however, we can only install if we have built a fibre network inside that complex. The reason for this, is that the Body Corporate or Home Owners Association has to sign a contact giving us permission to bring our network inside the complex. If we do not have that permission and the build has been completed, then unfortunately, we cannot provide you with a service. However, if that is not the case and there is already infrastructure, then we can install you. Please let us know and we will assist you.
Lastly, we do not bill any customers until they have an active services on our network. Please refer your payment question to your ISP.
Lastly, we do not bill any customers until they have an active services on our network. Please refer your payment question to your ISP.