PATHETIC service

PATHETIC service from SADV.

We had load shedding and once the electricity was back I could not connect to my Fiber. I called SADV surpport and spoke to a lady after being on hold for at least 30 minutes. I explained to her that I cannot see my username to connect to the fibre. I gave her my user name and password and she promised to call me back. She calls me back at 20h20 and connect my Fiber. I also emailed SADV support and supervisor. The next morning I could not connect. I waited at least 20 minutes to speak to an agent again to advise that there is nothing she can do and a technician needs to come to my home. Once again an email was sent to supervisor. After a few hours I recieved an email to advise that my query is closed. I had to email back to advise that I still cannot connect. The agent then called me and I waited 45 minutes on the phone for her. She advised that she will call back. I brought it to her attention that the lady from the previous night did not spell the username correctly. After 2 hours I called SADV and spoke to another agent only to be told that they dont know when a technician will come through.

I am using the Fiber to work from home. My supervisor is adding alot of pressure on me to complete the work that is allocated to me before a deadline which is this comming Monday. My son uses the Fiber for home schooling. Fiber is now something of a necessity in my household. The sad part is that I am experiencing issues with SADV every month. I am seriously thinking of canceling and mayby look for an alternative service provider. It's quite frustrating that everytime there is load shedding or power cuts I must call SADV. Load shedding is common in South Africa. Does SADV not see that this is a problem and they need to update and upgrade the router so that we can connect when the electricity is back.

I hope this COMPLAINT is taken seriously. Please call me on ***. I will like reinterate that I am not happy with this service.