Pathetic ISP SADV

If anything defines bad service it must be SADV, I am in disbelief as there is just no way such a bad service can be acceptable, cant even perform bare minimum services, how they are still in business certainly shocks me as I do not know why anyone would sign up for their services. I have called them 4 times today, 4 times and the average wait time for each call was 35 minutes only for all 4 calls to cut off without being answered by anyone. At some point while you are waiting you are first in line then you are taken back to caller number 9 then once you are first again the line is cut off from their side. Mind you during this time your internet connection is down and you trying to get through to report the issue. No response to emails either, you must follow up at least 3 times on the same email before you receive a response. Furthermore it is not like while you are waiting the call is free, imagine holding for 2 hours and no response, using well over R400 worth of airtime and still not getting assistance, surely the consumer ombudsman should look into this business because even when you try to cancel the process is made so difficult and you can never call their cancelations department directly.