1 reviews | Active since Jan 2021
Pathetic , disappointing, no respect for customers
The only helpful person at SADV is saheel.
But the call centre makes it so difficult to get hold of him. We have been having constant issues as customers. Social media such as Twitter and even the website is never updated when issues occur. No email was sent out either ! Customer engagement is non existent.
Issues from yesterday afternoon, sat on the call for an hour for someone to help reconfigure my password. Not even a few hrs later , seeing the message “no internet” call centre line is an 83 minute wait.
Pathetic service to say the least.
I have asked to speak to saheel directly and I’m told I cannot be transferred.
No respect for customers, I actually think after 4 years of this it’s time to change providers.
Working from home is a nightmare with sadv.
Thank you for reaching out to us about this.
Apologies for the delay and inconvenience caused by your service not being connected. We thank you for your patience and understanding in getting your services operational.
As per our conversation, we have got your services connected and look forward to providing you an excellent experience and uninterrupted fibre connection.
Please reach out to us at *********** , if you require any further assistance we will be happy to address any of your queries.
Kind Regards
SADV Team
Thank you for reaching out to us about this.
Apologies for the delay and inconvenience caused by your service not being connected. We thank you for your patience and understanding in getting your services operational.
As per our conversation, we have got your services connected and look forward to providing you an excellent experience and uninterrupted fibre connection.
Please reach out to us at *********** , if you require any further assistance we will be happy to address any of your queries.
Kind Regards
SADV Team
As always your prompt assistance makes a world of difference to customers
I will do another review on my interaction with you as soon as hellopeter allows me another review
It’s also good to know that you are proactively keeping an eye out on social media to detect customer issues
As always your prompt assistance makes a world of difference to customers
I will do another review on my interaction with you as soon as hellopeter allows me another review
It’s also good to know that you are proactively keeping an eye out on social media to detect customer issues