Pathetic and a disgrace

SADV have held me hostage for a year. Every attempt made to cancel my subscription was unsuccessful. Phone calls and emails were not answered. Eventually an agent was assigned to me to assist me 24/7 (Which is necessary because their connectivity is always intermittent). Not once over the year was he actually available or able to assist me. Today, once again with no connectivity, I called the technical support line. After waiting on the line for 30 minutes moving from number 27 in the queue to number 7, I was reset back to number 22. Waiting another 27 minutes and reaching the first position in the queue, an automated voice said "Thank you for calling" and the call was automatically ended.

This is not a new experience for me. I have experienced this multiple times while unfortunately being contracted to SADV.

SADV are *******, providing a subpar service to innocent patrons and profiting off them. I urge anyone requiring an ISP to stay well clear of SADV.

I am in the process of finding the correct ombudsman or independent regulator to report my experience to.