Ongoing Technician No-Show & Poor Customer Service

Good day,

I am extremely disappointed with the service from Vuma.

For several days, I have been receiving SMS notifications stating that a technician will come out to assist me. However, no technician ever arrives. I have rearranged my schedule and waited at home multiple times, only to be completely let down.

When I contacted customer support, the situation became even more frustrating. The last agent I spoke to:

Did not provide their name

Repeated the same generic response about a technician being scheduled

Ignored my request to keep the chat open until I received proper feedback

Ended the chat abruptly within seconds

There is clearly a serious lack of communication and accountability. Sending daily SMS updates with no actual follow-through is unacceptable.

At this point, I feel ignored as a customer. I expect proper scheduling, honest communication, and accountability from support staff.