Not satisfied

I am a new customer and I have already paid for my fiber service (Order OVR-***). My physical line is fully active—the PON light on my Huawei ONT is solid green, which means no technician is required. I am simply waiting for SADV to 'bind' my Serial Number (***3B2A3A7AA) to my account and send my PPPoE credentials. I have been trying to get help via WhatsApp (Ticket ***0), but I am being ignored. Please use the contact details linked to my HelloPeter profile to call me and activate my account immediately