RM
Russell M
1 reviews | Active since Dec 2019
24 Dec 2019, 13:37
Not Reliable
Our Internet connection went down on the 20th Dec 2019. I logged a support call with our ISP Cool Ideas the same night. I had to call the next day to get them to actually look for the support call. I was told there is an issue with SADV and given a ref number. Now after calling SADV on Tuesday (again, nobody is actually bothered) I get told that they won't be able to resolve the issue until the 6th of January! The entire holiday period without Internet! Not a reliable service provider at all, just an absolute joke!
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SADV's replyOfficial
08 Jan 2020, 12:21Good day Russell, apologies for the delayed response. Unfortunately, at the time that your internet went down, it was during our contractor shutdown. Although we have technical support teams that were on standby throughout the festive season, if there are fibre build issues, only our contractors can rectify that. This was why the resolution could only happen for this week, unfortunately. We do see on your ticket that is has been escalated to the contractor for urgent resolution and the team will provide feedback to you. Major apologies for the delay in getting your services back up and running.
SADV's reply08 Jan 2020, 12:21
Official
Good day Russell, apologies for the delayed response. Unfortunately, at the time that your internet went down, it was during our contractor shutdown. Although we have technical support teams that were on standby throughout the festive season, if there are fibre build issues, only our contractors can rectify that. This was why the resolution could only happen for this week, unfortunately. We do see on your ticket that is has been escalated to the contractor for urgent resolution and the team will provide feedback to you. Major apologies for the delay in getting your services back up and running.