AR
Andrea R
1 reviews | Active since Nov 2019
28 Jan 2020, 12:38
Not impressed
I’ve placed an order on the 6th of January with SADV for their fibre services. After various order confirmations that I’ve followed up - my order has still not been resolved despite emails being sent back and forth. Their message is always the same - Technical coordinator has sent a spreadsheet of orders to the contractor to call you and arrange an installation date and time. I am constantly being asked to rank their service - which I have not received. In their website it clearly says two weeks for installation. I am just not impressed!!!!
Helpful (0)
Replies (2)0
Replies (2)
SADV's replyOfficial
28 Jan 2020, 15:55Good day Andrea, major apologies for the delay in contacting you for your installation. We have passed this review on to our Operations Manager and will provide you with feedback within the next hour.
SADV's reply28 Jan 2020, 15:55
Official
Good day Andrea, major apologies for the delay in contacting you for your installation. We have passed this review on to our Operations Manager and will provide you with feedback within the next hour.
SADV's replyOfficial
29 Jan 2020, 11:00Hi Andrea, we just confirming that you debit order form has not been completed and that is why you were not contacted yet. However, the team has confirmed they will phone you to take you through the process.
SADV's reply29 Jan 2020, 11:00
Official
Hi Andrea, we just confirming that you debit order form has not been completed and that is why you were not contacted yet. However, the team has confirmed they will phone you to take you through the process.