JA
Jamie-Lee Anderson
1 reviews | Active since Oct 2016
10 Feb 2020, 10:31
Non-existent service
I wish there was an option for zero stars. This company takes incompetency to a new level. They will not resolve queries, instead they will pass the blame to someone else. Their communication is non-existent. I have been waiting months for fibre installation, I have received no information regarding delays and when I question them, they simply pass the buck onto someone else. AVOID this company.
Helpful (0)
Replies (3)0
Replies (3)
SADV's replyOfficial
10 Feb 2020, 10:49Good day Jamie-Lee, unfortunately, your area is not live on our network, as the fibre build is still in progress. We are planning to take your area live in March and that is when installations will start to happen.
SADV's reply10 Feb 2020, 10:49
Official
Good day Jamie-Lee, unfortunately, your area is not live on our network, as the fibre build is still in progress. We are planning to take your area live in March and that is when installations will start to happen.
JA
Jamie-Lee Anderson's updateReviewer Update
10 Feb 2020, 10:53Why do I only get this reply after complaining on Hello Peter? Your service is an absolute joke. I have sent multiple emails where I have been told to contact my ISP. They are not involved in the installation! Whoever has been replying to my emails does not tell me that the date has changed (for about the 7th time) to March now! Pathetic. There seems to be a clear lack of communication and competency within the company, not only with customer 'service'.
JA
Jamie-Lee Anderson's update10 Feb 2020, 10:53
Reviewer Update
Why do I only get this reply after complaining on Hello Peter? Your service is an absolute joke. I have sent multiple emails where I have been told to contact my ISP. They are not involved in the installation! Whoever has been replying to my emails does not tell me that the date has changed (for about the 7th time) to March now! Pathetic. There seems to be a clear lack of communication and competency within the company, not only with customer 'service'.
SADV's replyOfficial
10 Feb 2020, 11:12Hi Jamie-Lee, the reason our team has directed you to your ISP, is because we provide all our updates to the ISPs on builds and installations and they are responsible to pass those updates on to their customers, as per the agreement between us. Apologies that you did not get a response from your ISP or our team. We will be sure to pass this on to our client services manager, to address with her team.
SADV's reply10 Feb 2020, 11:12
Official
Hi Jamie-Lee, the reason our team has directed you to your ISP, is because we provide all our updates to the ISPs on builds and installations and they are responsible to pass those updates on to their customers, as per the agreement between us. Apologies that you did not get a response from your ISP or our team. We will be sure to pass this on to our client services manager, to address with her team.