No support assistance

Hi,

I am having issues with my Vuma Fibre since yesterday , I have PrePaid uncapped Fibre and SADV is my service provider, I've being trying to contact them since yesterday and my issue has not being resolved until now and nobody picks up the phone. I have since tried to call SADV on *** and *** as well as send through an email to ***, but that does not help as well.

Payment has being made,

There is a RED light on LOS on the router, I've restarted, but issues still persists, so should i get another service provider or is this issue going to get resolved.

Please can i get assistance here.

Contact: ***