No Service, No Feedback, No nothing

I really have to say that from day one the services has been atrocious begging got installation and when it finally happened it was incomplete. The best part was that i went through there management and no one ever gave me any feedback then after my installation was done a week later i get a email asking me to rate how good their services was but anyway my issue is that i logged a request with my SP to upgrade my line on the 15/03/2020 which they told me it take 7-10 days which i waited, My SP said it would take effect today the 1/04/2020 but once again SADV lets people down. i called them and they no longer assist customers who are not directly with them so getting any help it impossible yet we using their infrastructure.

So now my line is still not upgraded but i am sure they will make me wait another month which impacts on my ability to work