SP
Sunita P
1 reviews | Active since Aug 2016
10 May 2020, 08:54
No service, no feedback
Our internet stopped working last week on Saturday. We reported it via the app and received an automated response. Tried to call and could not get through! Eventually got hold of someone and they got SADV to contact me. Finally they sent someone out on Thursday, who was supposed to come on Wednesday, but they spent the whole day doing something and is still not working. I've received no feedback and all have no Internet. In this time of lockdown when we are supposed to work from home, I've incurred massive data costs using my cellphone to connect so that I can work. This is absolutely ridiculous service! The lack of feedback is causing so much frustration!
Helpful (0)
Replies (1)0
Replies (1)
SADV's replyOfficial
11 May 2020, 09:24Hi Sunita, we are sorry to hear that you are still without connectivity. Please could you private reply to us with your account details (name the order is under and address). Unfortunately, the reference you provided is not from our system, so we aren't sure which ISP gave you the reference, however, if we get your details, we can follow up from our side.
SADV's reply11 May 2020, 09:24
Official
Hi Sunita, we are sorry to hear that you are still without connectivity. Please could you private reply to us with your account details (name the order is under and address). Unfortunately, the reference you provided is not from our system, so we aren't sure which ISP gave you the reference, however, if we get your details, we can follow up from our side.