No respect, no help, no urgency ... Move to another provider

I’ve lived in Serengeti for 8 years now and have until 2 weeks ago, always received assistance from SADV but now I’m completely appalled by the fact that there is NO urgency and respect for the way SADV treats their clients. No wonder the groups in Serengeti are moving towards alternative providers.

My wifi is not working for more than 10 days and my telephone line is now not working for more than 1 month.

I’m trying to run my business from home and SADV is not helping in any way. I’ve logged various calls – telephonically / sent emails / asked nicely / begged and I’m completely lost in the system. The first time was on the 28th of April. I logged a call, and it was rectified. The next morning, I experienced problems again and I was told that they ended the connection and a new rooter was ordered. The technician at that stage could not get the old rooter settings and it was…” The new rooter will be ordered and then it will be plug and play”. Why on earth don’t you wait until my new rooter arrived before you cut the service??? Then, I was told there was a delay in delivering the new rooters…

BUT Instead, SADV is sending me invoices for my wifi and telephone line and its coming off my debit order with no problems….

I tried to phone Johann several times on cellphone – ***, sending whatsups and he is just ignoring me.

My call ref SA *** – see attached.

I would really like to see how you would respond to this complaint