TS
Thokozani S
1 reviews | Active since Jul 2016
13 Jan 2021, 12:50
No resolution of Fibre connectivity by SADV
I switched over my service provider from Vodacom to SADV in December 2020. From then until today, it has been more than three weeks and i still do not have connectivity. I have been calling the customer care almost every day and they make me do the same trouble shooting procedures that do not yield any results.
After the first two weeks, they escalated my query to the 2nd line support team and they said a technician from Vumatel will call me and come to site to investigate and fix the issue but no one has called me since.
This is a serious inconvenience for me since i cannot do my work due to late of connectivity. I now regret why i switched over to SADV - terrible experience
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Replies (3)
SADV's replyOfficial
13 Jan 2021, 16:11Good da
SADV's reply13 Jan 2021, 16:11
Official
Good da
SADV's replyOfficial
13 Jan 2021, 16:11Good day Thokozani
Thank you for reaching out to us about this.
Apologies for the delay and inconvenience in getting your services connected, we thank you for your patience and understanding with us.
As per our conversation we were able to get you connected, and look forward to providing you uninterrupted fibre connection.
Please reach out to us at *** if you require any further assistance, we will be happy to address any of your queries.
Kind Regards
SADV Team
Thank you for reaching out to us about this.
Apologies for the delay and inconvenience in getting your services connected, we thank you for your patience and understanding with us.
As per our conversation we were able to get you connected, and look forward to providing you uninterrupted fibre connection.
Please reach out to us at *** if you require any further assistance, we will be happy to address any of your queries.
Kind Regards
SADV Team
SADV's reply13 Jan 2021, 16:11
Official
Good day Thokozani
Thank you for reaching out to us about this.
Apologies for the delay and inconvenience in getting your services connected, we thank you for your patience and understanding with us.
As per our conversation we were able to get you connected, and look forward to providing you uninterrupted fibre connection.
Please reach out to us at *** if you require any further assistance, we will be happy to address any of your queries.
Kind Regards
SADV Team
Thank you for reaching out to us about this.
Apologies for the delay and inconvenience in getting your services connected, we thank you for your patience and understanding with us.
As per our conversation we were able to get you connected, and look forward to providing you uninterrupted fibre connection.
Please reach out to us at *** if you require any further assistance, we will be happy to address any of your queries.
Kind Regards
SADV Team
TS
Thokozani S's updateReviewer Update
13 Jan 2021, 16:27I can confirm that my query was successfully resolved after logging it here on Hello Peter. Thank you to Saheel Sharma who gave me a call and walked the resolution journey with me. I am Happy with the service and looking forward to an uninterrupted fibre connection.
TS
Thokozani S's update13 Jan 2021, 16:27
Reviewer Update
I can confirm that my query was successfully resolved after logging it here on Hello Peter. Thank you to Saheel Sharma who gave me a call and walked the resolution journey with me. I am Happy with the service and looking forward to an uninterrupted fibre connection.