DM
Daniel M
1 reviews | Active since Feb 2018
15 Jan 2020, 22:04
No infrastructure at SADV avoid at all costs
This has got to be the most amateur inexperienced Fibre provider on the continent. I have 8 lines with this poor excuse of a compan for which I have had outages 75% of the time. Despite countless calls to their call centre which has no decision makers as well as their pathetic attempts at sending technicians out dozens of times, my lines remain down. I would like to warn propsetcive consumers to please avoid this amateur company as a dial up connection from 1996 is more effective and reliable.
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Replies (1)SADV's replyOfficial
16 Jan 2020, 13:17Good day Daniel, we are truly sorry to hear about the downtime at your units. We escalated to the team this morning after your posts and do believe that some of the units were restored yesterday. Then late this morning a few more were restored and now there is one more unit that needs restoring and the contractor team will be on site to fix that today. Our support team will notify you and your ISP once resolved. Apologies again!
SADV's reply16 Jan 2020, 13:17
Official
Good day Daniel, we are truly sorry to hear about the downtime at your units. We escalated to the team this morning after your posts and do believe that some of the units were restored yesterday. Then late this morning a few more were restored and now there is one more unit that needs restoring and the contractor team will be on site to fix that today. Our support team will notify you and your ISP once resolved. Apologies again!
